Terms Terms

Escape Adventures Room Escape Frankfurt

Terms

Our Terms & Conditions

Prices

All shown prices are final prices including 19% German sales tax.

Changing / Cancellation

Booked appointments can be changed or cancelled with the following charges:

– Appointment in 14 days or later: free one time
– Appointment in 3 days or later: 25,- Euros
– Appointment at the days after tomorrow: 40,- Euros
– Appointment at the next day: 50,- Euros
– Appointment today: 70,- Euros

To change or cancel your booking, please click here: Cancel appointment.

Please note that the below shown statutory right of withdrawl (German “Widerrufsrecht”) is only valid for purchase of coupons or goods. Booked appointments are not covered, since they are binding to a certain date. For booked appointments, only the above terms are valid.

No Shows

In case you don’t come to your booked appointment and don’t cancel in advance, we will charge 90 Euros. An appointment is cancelled after you have payed the cancellation fee as stated above.

Statutory right of withdrawal

If the customer is a consumer, he/she shall be entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which the customer takes possession of the final goods delivered.
In order to exercise the statutory right of withdrawal, the customer must notify us, Yoda Zhang, Steinheimer Strasse 25, 63450 Hanau, Tel. 0700 – 98 76 88 76, team@escapeadventures.de, of his/her decision to withdraw from this contract in a clear declaration (e.g. by sending a letter by mail, fax or email). The customer may use the withdrawal form template attached for this purpose; however, this is not obligatory.
The withdrawal deadline shall be deemed to be met if the customer sends the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If the customer withdraws from this Contract, we must reimburse any payments we have received from the customer, including delivery costs (excluding any additional costs incurred if the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of the customer’s withdrawal from this contract. We will use the same payment method the customer used for the original transaction in order to provide the reimbursement, unless otherwise expressly agreed; under no circumstances will the customer be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which he/she notifies us of withdrawal from this contract. The deadline is deemed to be met if the customer sends the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.
The customer shall only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Terms Terms